Compliment or Complaint?
We love to hear it all so don’t be shy to let us know if we made you happy or alternatively if we have disappointed you please forward your complaint to email@example.com and we will contact you to resolve the matter, we promise.
Want to return a purchase?
No Problem! (click here) https://randzy.co.za/delivery-returns/ to see our returns policies as well the easy return form to log your return.
Defective product? Oh No!
Randzy is a discounted store and purchase diminishing stock that still works or perfect and in which the packaging is still in a great condition but sometimes can be slightly . We check each item before for defects however on certain items it’s impossible for us to test. In these cases should an item be damaged in transit or simply does not work please contact us immediately or within 7days at firstname.lastname@example.org. Images of the defects will be needed.
Technical Difficulties or Technically challenged?
Don’t smash the PC just yet! We understand and are here to help. POP us a mail at email@example.com with your contact details and we will call you asap to walk you through details:D
I can't find the product that I wanted.
Awww man! It probably means that the item is sold out and we removed it. We are a discounted store so most of our items are limited stock and gets sold out really fast. If we can re-stock the item we defiantly put it back up.
How do I pay?
We use a Safe and Secure Payment Gateway Payfast to process your orders so that we ensue that your details are kept safe and the Payment is received securely.
You can pay via EFT or Credit Card via Payfast. We not accept manual EFT’s or direct Bank Deposits. Customer Service agents are available to assist you with online ordering should you need assistance.
Help! I need to order.
Of course you do:)
Step 1: Browse
Step 2: Choose your items and add it to your cart.
Step 3: Click on your cart and check out
Step 4. Choose your payment option on Payfast
Step 5: Process Payment
Step 6: Wallah! Check your email for your confirmation of your order.
Orders above the amount of R250 gets FREE DELIVERY so go on shop! shop! shop!
I ordered! What now?
Now you sit back, put your feet up and let us do all the work. We will be in touch shortly after to advise on the order info as well as when you can expect your delivery.
If we have not answered any of your questions please feel free to email us and we will gladly answer any further questions that you may have.
Thank you for shopping Randzy.